HomeService Level Agreement

Submission Service Level Agreement

When you submit a token or exchange listing to NavScope, we make explicit commitments about response times, what we will deliver, and what you are entitled to if we miss a deadline. This page is the canonical, publicly accessible record of those commitments.

The SLA clock starts from the moment your submission is received (SubmittedAtUtc). Deadlines are shown in calendar days unless noted as “business days” (Monday–Friday, UTC timezone, excluding UK/US public holidays).

Token Listing SLA

Submit a Token

Response & Decision Timelines

Tier	First Response	Decision	If SLA Breached
Standard Free	7 calendar days	14 calendar days	No refund applicable (free tier). We will prioritise your submission and notify you with a decision within 3 additional business days.
Featured $299/mo	2 business days	7 calendar days	If first response exceeds 2 business days: 1-month service credit ($299). If decision exceeds 7 calendar days: 1-month service credit ($299). Credits applied to next billing cycle.
Premium $999/mo	1 business day	3 calendar days	If first response exceeds 1 business day: 2-month service credit ($1,998). If decision exceeds 3 calendar days: full first-month refund ($999).

What You Receive by Tier

Standard

Free

Token included in NavScope database
Real-time price and market data displayed
AI safety score calculated and displayed
Token page at navscope.io/tokens/{symbol}

Featured

$299/mo

Everything in Standard
Featured badge displayed on token page
Priority placement in search results
2 social posts per week across NavScope channels
Monthly safety report delivered to contact email
Dedicated listing in Featured Tokens section
Email support with 24-hour response SLA

Premium

$999/mo

Everything in Featured
Daily social media coverage
Weekly long-form editorial article published on NavScope
NavScope Intelligence Report (AI-generated, full 28-point analysis)
Outreach to institutional and professional trader contacts
Dedicated account manager with direct contact
Quarterly strategy review call

Exchange Listing SLA

Submit an Exchange

Response & Decision Timelines

Tier	First Response	Decision	If SLA Breached
Free Free	7 calendar days	14 calendar days	No refund applicable (free tier). We will prioritise your submission and provide a status update within 3 additional business days.
Professional $2,999/mo	2 business days	5 business days	If first response exceeds 2 business days: 50% credit on first month ($1,499.50). If integration not live within 5 business days: full first-month refund ($2,999).
Enterprise $9,999/mo	4 business hours	2 business days	If first response exceeds 4 business hours: 1-month service credit ($9,999). If integration not live within 2 business days: full first-month refund ($9,999).

What You Receive by Tier

Free

Exchange listed in NavScope directory after 30-day incubation period
Config-based adapter compatibility required (self-service)
Access to Integration Guide at navscope.io/exchange-integration-guide
Basic listing with exchange name and market count
Standard polling frequency (no priority)
Community support channel

Professional

$2,999/mo

Day-1 integration performed by NavScope technical team
30-day trading quality gate exemption
Listed tokens appear in "Upcoming Tokens" featured feed
Reputation coverage on NavScope website and community channels
Monthly data quality report delivered to contact email
Priority polling frequency
"Professional Exchange" verified badge
Priority email support

Enterprise

$9,999/mo

Everything in Professional
90-day trading quality gate exemption
Dedicated integration engineer assigned
Custom analytics dashboard built for exchange partner
Co-marketing in NavScope API documentation and blog
Quarterly strategy review calls
"Enterprise Partner" verified badge
Slack/Teams direct channel with NavScope team

Definitions

First Response

An acknowledgement from the NavScope team confirming your submission has been received and is under review. For paid tiers, this includes assigning a primary contact and confirming next steps.

Decision

A final Approved or Rejected status communicated to the contact email provided in the submission form. For approved paid-tier listings, this also includes confirmation of the delivery schedule.

Business Day

Monday–Friday, 09:00–18:00 UTC, excluding UK and US federal public holidays. SLA windows that specify “business days” pause outside these hours.

Breach

A breach occurs when the SLA deadline passes without the required action being completed. Breach detection is automated — credits and refunds are processed within 5 business days of the breach event.

Service Credit

A credit equal to one month's subscription fee applied against the next billing cycle. Credits are non-transferable and have no cash value. To claim a credit, email [email protected] referencing your submission ID.

Scope & Exclusions

This SLA covers the submission review and onboarding process only. It does not cover:

Ongoing platform uptime or data pipeline SLAs (see navscope.io/status)
Rejection decisions — we reserve the right to reject any submission that does not meet our quality or compliance standards, with or without explanation
Delays caused by the submitter failing to respond to requests for additional information
Force majeure events (network outages, regulatory actions, natural disasters)
Token or exchange listing removal — removal is governed by our Terms of Service

Questions about your SLA?

Email [email protected] with your submission ID and we will respond within one business day. For token listings: [email protected]. For exchange partnerships: [email protected].

SLA version 1.0 — effective 25 April 2026. Last updated: 25 April 2026. Subject to change with 14 days notice to active subscribers.