NavExM Pty Ltd (“NavScope”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
Account Information
If you create an account, we collect your email address and a hashed password. We do not collect your name, phone number, or payment information unless you explicitly provide it for a paid service tier.
Usage Analytics
We collect anonymised usage data to improve the Service, including pages visited, features used, session duration, and general geographic region (country level). This data is aggregated and cannot be used to identify you individually.
API Usage
If you use the NavScope API with an API key, we log the volume of requests made per key for rate-limiting and fair-use enforcement purposes. We do not log the content of API responses you receive.
Information We Do Not Collect
We do not collect wallet addresses, private keys, trading history, or any cryptocurrency holdings. NavScope does not hold or process financial transactions.
2. How We Use Your Information
- To provide, maintain, and improve the Service
- To send essential transactional emails (e.g. password reset, account verification)
- To enforce rate limits and detect abuse of the API or platform
- To understand aggregate usage patterns and improve product features
- To comply with applicable laws and respond to valid legal requests
We do not use your personal information for automated profiling or individualised advertising. We do not sell, rent, or trade your personal data to any third party.
3. Data Sharing
We do not sell your personal information to third parties. We may share data with:
- Infrastructure providers — cloud hosting and database services that process data on our behalf under data processing agreements.
- Legal authorities — where required by a valid court order, subpoena, or applicable law.
All third-party service providers are contractually required to protect your data and may not use it for their own commercial purposes.
5. Data Retention
We retain account information for as long as your account is active. Anonymised usage analytics are retained for up to 24 months for trend analysis, after which they are deleted. API access logs are retained for 90 days for security and fair-use monitoring, then automatically purged.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your account and associated personal data
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. Account deletion requests will be processed within 7 business days; anonymised aggregate data derived from your usage may be retained.
7. GDPR and International Users
NavScope is operated from Australia. If you access the Service from the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR. Our legal basis for processing your data is:
- Contract performance — to provide the Service you signed up for
- Legitimate interests — to maintain platform security and prevent abuse
- Consent — for any optional analytics or communications you explicitly opt in to
EEA/UK users may lodge a complaint with their local data protection authority if they believe their rights have not been respected.
8. Security
We implement industry-standard technical and organisational measures to protect your personal data, including TLS encryption in transit, hashed password storage, and access-controlled infrastructure. No system is completely secure; in the event of a data breach affecting your personal information, we will notify affected users as required by applicable law.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
Privacy Contact
For all privacy enquiries, data requests, or to report a concern, contact our Privacy Officer at [email protected]. NavExM Pty Ltd, Australia.