Cancellation Policy
Last updated: June 2026 · Version 1.0
Operated by N.S. IT SERVICES PTY LTD (ABN 75 122 740 121)
Simple summary: You can cancel any NavScope subscription at any time with no penalty. Your subscription remains active and you retain full access until the end of your current billing period. No partial-month charges are added on cancellation.
1. How to Cancel
You may cancel your NavScope subscription at any time using one of the following methods:
- Self-service (preferred) — Go to Account → Billing → Cancel Subscription. Cancellation takes effect immediately and access continues to end-of-period.
- Email request — Email [email protected] from your registered account email. Include your account ID or the email address on your account. NavScope staff will process within 1 business day.
- Support ticket — Open a support ticket from Account → Support. Include "Cancellation request" in the subject.
2. Access After Cancellation
When you cancel, your subscription is not terminated immediately. You retain full access to all plan features until the last day of your current paid billing period.
| Scenario | What happens |
|---|---|
| Cancel mid-month | Access continues to end of month. No charge for next month. |
| Cancel on renewal date | Access continues through the day of cancellation. Renewal payment is not taken. |
| Cancel Exchange MCP tier | Exchange remains in NavScope pipeline. Paid brand amplification ends at period end. Free data indexing continues. |
| Reactivate after cancellation | Log in → Account → Billing → Reactivate. Full access restored immediately on payment. |
3. Payments on Cancellation
Cancellation of a recurring subscription stops the next billing cycle only; access continues at the paid tier through the scheduled period end date. No refund of unused days is provided.
NavScope operates a no-refund policy — all payments are final because services are delivered at the moment of payment. See the full Refund Policy for details. Your statutory rights under the Australian Consumer Law are not affected.
4. Exchange MCP Subscription Cancellation
Exchange MCP Partner subscriptions operate on a per-token, per-month basis. Specific rules:
- You may cancel individual token subscriptions rather than your entire account.
- Cancelled tokens retain paid AI-amplification until the end of the current billing month.
- Free data indexing (non-paying tier) continues for all tokens regardless of paid tier cancellation.
- Re-adding a cancelled token in the same month does not reset the billing period.
- Annual prepay plans: cancellation stops renewal; no refund is issued for pre-paid months. All payments are final. See the Refund Policy for Australian Consumer Law rights.
5. Involuntary Cancellation (Suspension)
NavScope may suspend or cancel a subscription without refund in cases of:
- Breach of Terms of Service or Acceptable Use Policy
- Fraudulent payment activity
- Submission of false information during exchange claim or token registration
- Violation of editorial independence rules (attempting to influence editorial content via payment)
NavScope will provide at least 7 days' notice before involuntary cancellation where feasible, except in cases of fraud or immediate harm.
6. Australian Consumer Law
Nothing in this Cancellation Policy limits rights you may have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) or any other applicable consumer protection legislation. If a service is not fit for purpose, not as described, or has a major failure, you are entitled to a remedy regardless of this policy.
7. Contact
For cancellation requests, billing questions, or disputes, contact us at [email protected]. For legal enquiries: [email protected].